Refund, Returns & Warranty Policy

Warranty & Returns Overview

We are committed to delivering high-quality products and resolving issues quickly.

Before submitting a return or warranty claim, please ensure you provide:

• Proof of purchase (invoice or receipt)
• Detailed description of the issue
• Supporting video (preferred) or images

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Warranty Policy (2 Years)

All products are covered by a 2-year warranty covering:

• Parts
• Labour
• Manufacturing defects

How Warranty Works

• Most issues are resolved remotely (email or phone)
• If required, the unit must be returned for inspection
• Repairs are prioritized over replacement
• Replacement is only issued if the unit cannot be repaired

Warranty Costs

• Covered by us: shipping + labour (valid warranty claims)
• If deemed non-warranty: customer covers shipping (repair still free)

Returns & Change of Mind (30 Days)

You may return your item within 30 days of receiving it if:

• Item is unused and unopened
• Original packaging is intact
• Product is in resalable condition
• Item is not damaged

Fees & Conditions

• 10% restocking fee
• 5% transaction
• feeCustomer pays return shipping

Refunds are issued only after inspection and confirmation of return.

Installation Condition (Important)

Returns are not accepted for products that have been:

• Installed
• Used
• Modified

Please inspect all products before installation.

Refund Process

Approved refunds:

• Are issued via Direct Bank Transfer
• May take several business days to process

Exchanges

If you selected the wrong model:

• Exchanges are allowed if the product meets return conditions
• Price differences will be adjusted accordingly
• Customer covers all shipping costs

Shipping Policy

• Orders processed within 24 hours (Mon–Fri)
• Shipping transit: 5–7 business days
• Carriers: Australia Post → USPS
• Signature required on delivery

For backorders, customers will be contacted directly.

Return Shipping Instructions

Ship returns to:

3300 Royalty Row
Suite #100
Irving, TX 75062
United States

We recommend:

• Using tracked shipping
• Adding insurance for high-value items

We are not responsible for lost return shipments.

Need Help?

For all warranty or return inquiries:

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📞 123-4567